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The Elder Abuse and Neglect Hotline responds to reports of alleged abuse, neglect or financial exploitation of persons 60 years of age or older and other eligible adults between age 18 and 59 with disabilities. The program provides investigation, intervention and follow-up services to victims and stresses the mentally competent adult's right to make their own decisions. Reports of abuse, neglect or other complaints regarding Long Term Care Facilities are also registered at the Elder Abuse and Neglect Hotline. Investigations are completed by Long Term Care survey staff around the state. The hotline 800-392-0210 operates 24 hours per day, 365 days per year and is staffed by 16 Adult Protective Community Service Workers.

Helps residents in long-term care facilities maintain or improve their quality of life by helping ensure their rights are not violated. We act as advocates or intermediary when taking residences' concerns to facility managers for resolution. Ombudsmen can also assist families with concerns, interpret regulations, provide guidance, and assist with in-service trainings for staff. Can also meet with residents on site at nursing homes.

Provides a hotline for individuals to report suspected abuse, neglect or exploitation of older persons living in the community.

Provides elder abuse investigation services.

Investigates all reports of elder abuse in a domestic setting.

Serves as an adult protective services provider for the Illinois Department of Aging. Investigates reports of abuse and neglect of disabled adults and adults over 60.