Online Resource Directory

This web app collects certain information from users of the app. All data collected is completely anonymous, unless you expressly give us permission to store it (as in the case of registering for an account).

What data we collect

We collect anonymized browsing data such as keywords being searched for, and which resource get viewed the most.
We do not connect this data to personally identifiable information. It's collected and stored anonymously.
In the case of visitors who register a user account, we also store information (such as email and username), provided voluntarily, in a secure database for purpose of letting you save resources in a list.

Why we collect data

User accounts are, of course, collected so that you can save settings and resources for later access.
Anonymous tracking data is stored so that we can improve the user experience, and determine how effective our tools are.

How we collect data

Data is collected one of two ways:

Anonymously using Google Analytics tracking scripts.
Through form fields that are filled out voluntarily by viewers.

Who we share your data with

Data is stored in a few third party servers, such as Google Analytics, and on databases hosted in places like Amazon. These are basic services that are required to run this app. We cannot operate without them. They adhere to strict industry policies of security and privacy. They will not share your data without our permission, and we will not share it without your consent.
We never share identifiable data with third parties without your express consent.

How to have your data removed

If you would like us to remove your user account, please email from the email you used to sign up, asking us to remove your account.

Additional questions

If you have any other questions about what data we collect, or what we do with it, please email: info@unitedwaystl.org

Mobile App

This Privacy Policy describes how United Way of Greater St. Louis 211 (“we,” “our,” or “us”), collects, uses, and shares information when you use our mobile application (“App”).
Our App provides a directory of health and human services for the Missouri area. We are committed to protecting your privacy and handling your information in a transparent and responsible manner.
To see our full United Way of Greater St. Louis 211 website (211helps.org) privacy policy, please visit https://www.211helps.org/privacy-policy/.

Information We Collect

No Account or Login Required

We do not require users to create an account or log in to use our App.

No Personally Identifiable Information Stored

We do not collect or store personally identifiable information (PII) about you or your searches.

Analytics Data (Anonymous)

We use Google Firebase Analytics to collect anonymous information about how the App is used. This includes:

Pages viewed within the App
Search terms (in aggregate form)
General app usage patterns

This data is aggregated and does not identify individual users. It is used to improve App performance and understand how users interact with the App. Google’s retention policies govern how long analytics data is kept.

Location Data (Optional)

If you choose to enable location services, we may use your device’s GPS or network-based location to:

Show services near your current location
Provide location-based search results

This location data is processed in real time and is not stored by us.

How We Use Information

We use the information we collect to:

Operate and improve the App
Understand usage trends and service needs in the community
Provide more relevant search results, including location-based services (if enabled)

Third-Party Services

Our App uses the following third-party services:

Google Firebase Analytics (for anonymous usage analytics)
Mapbox(for displaying maps and providing location-based search)

These services may collect information as described in their own privacy policies:

Firebase Privacy Policy
Mapbox Privacy Policy

Data Retention

We do not store personal information. Anonymous analytics data is retained only in accordance with Google’s standard retention policies for Firebase.

Data Sharing

We do not sell, rent, or trade any information to third parties. We may share anonymous, aggregated statistics with partner organizations for research or reporting purposes.

Your Choices

Location Access: You can enable or disable location services at any time in your device’s settings.
Analytics: You can opt out of certain analytics tracking via your device’s privacy settings or by using the privacy controls provided by Google.

Security

We take reasonable measures to protect any information processed through our App from loss, theft, misuse, or unauthorized access. However, no method of transmission or storage is completely secure.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will post the updated policy at our Privacy Policy Page and update the effective date above.

Contact Us

If you have questions about this Privacy Policy or our practices, please contact us at:
Email: info@unitedwaystl.org
Mailing Address: 910 N. 11th Street, St. Louis, MO 63101

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